What a Claude Project is, why every lesson in this course runs inside one, and the six files it holds about your store: store profile, catalogue, customers, customer voice, policies and brand voice. You set up the Project, add its instructions, and build or export each file, with every gap marked “not known”.
You finish with: a store Project holding store-profile.md, catalogue.csv, customers.csv, voice-raw.md, policies.md and brand-voice.md
No store data of your own yet? Download the Northmill Coffee example-store files below and follow every lesson on them.
Northmill is a UK shop, so the video and SOP show these figures in £. Your own will be in your currency.
The store Project created on screen: instructions added, six files uploaded, the store profile and brand voice drafted, and all six files checked.
You finish with: a store Project holding store-profile.md, catalogue.csv, customers.csv, voice-raw.md, policies.md and brand-voice.md
Northmill is a UK shop, so the video and SOP show these figures in £. Your own will be in your currency.
Conversion rate, average order value, revenue per visit, add-to-cart rate and checkout completion rate: what each one measures and where to find its counts in Shopify or GA4. You record a dated baseline from one date range, with every sum written out, that every later change is compared against.
You finish with: cro-baseline.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
The four steps from arriving to ordering, how many visits reach each one, and how many leave at each step, on phone and on desktop. You build a funnel map that shows which step loses the most visits and which pages they landed on.
You finish with: funnel-map.md
Fit, clarity, trust, cost and effort, and how to find evidence for each one in your support questions, reviews, competitors’ pages and policies. You write a leak list where every leak has its step, its reason and the source it came from.
You finish with: leak-list.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
How to score each leak on the visits it affects, how badly it stops a purchase and how many sources confirm it. You sort your list into what to fix now, what needs the owner’s decision, what to check first and what to set aside.
You finish with: leak-scores.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
Baseline, funnel map, leak list and scored fix order, built in one conversation from the analytics export, support questions, reviews and policies.
You finish with: cro-baseline.md, funnel-map.md, leak-list.md and leak-scores.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
The four questions a homepage has to answer, the four jobs of a collection page, and how to check every line on both against your own files. You write a list of line-by-line fixes, each marked ready, to decide, to rewrite or to check.
You finish with: landing-fixes.md
Northmill is a UK shop, so the video and SOP show these figures in £. Your own will be in your currency.
The six parts of a product page and which leak belongs to which part. You turn each product page leak into one change in your store’s own wording, or into one question for the owner.
You finish with: pdp-fixes.md
Northmill is a UK shop, so the video and SOP show these figures in £. Your own will be in your currency.
How to write one short answer to each question that stops a buyer, from your own policies and catalogue, and where each answer goes: the product page, the cart or the checkout. You build an answer set that includes every charge a buyer would otherwise first see at checkout.
You finish with: objection-map.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
Which reviews to show beside which doubt, where the rating, returns and warranty lines go, and the UK rules on showing reviews. You map each review and policy line to the place on the page where buyers look for it.
You finish with: trust-map.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
Six checks you run on your own phone, from the first screen to page speed, and how to use free session recordings to see where phone visitors give up. You write a list of phone fixes, each with the check or recording that found it.
You finish with: mobile-fixes.md
Homepage and collection fixes, product page fixes, buyer answers, review placement and phone checks, built in one conversation from the scored leak list.
You finish with: landing-fixes.md, pdp-fixes.md, objection-map.md, trust-map.md and mobile-fixes.md
Northmill is a UK shop, so the video and SOPs show these figures in £. Your own will be in your currency.
What you control on the cart page, in Shopify’s checkout settings and in the abandoned checkout email, and six checks that find the problems in each. You write a list of cart and checkout fixes, with delivery prices checked against your policy.
You finish with: checkout-fixes.md
Northmill is a UK shop, so the video shows these figures in £. Your own will be in your currency.
The four kinds of offer, where each one goes, how to choose pairings from your own catalogue and reviews, and the margin every offer must keep after its discount. You write offer rules with the extra profit each offer adds to an order.
You finish with: offer-rules.md
Northmill is a UK shop, so the video and SOP show these figures in £. Your own will be in your currency.
The five things an order confirmation should tell a buyer, written from your policies, and how they answer the questions your support inbox gets after every order. You write your confirmation page and email, ending with one next product.
You finish with: post-purchase.md
Which changes to publish without a test, which to split-test, and how to work out how many visits a test needs. You write a test plan that gives every change one decision: publish, test, change and watch, or not yet.
You finish with: test-plan.md
The six counts to read each week, the normal range for your store’s size, and the four checks to run when a number falls outside it. You set up a weekly check and a date for your next baseline.
You finish with: cro-monitor.md
Cart and checkout fixes, offer rules, order confirmation, test plan and weekly ranges, built in one conversation from the files made in Sections 1 and 2.
You finish with: checkout-fixes.md, offer-rules.md, post-purchase.md, test-plan.md and cro-monitor.md
Northmill is a UK shop, so the video and SOPs show these figures in £. Your own will be in your currency.
How one prompt reads the 14 files you built in Sections 1 to 3, checks that they agree, and assembles them into one audit for your store or a client’s. You finish with your CRO audit: every fix in order, and every open question listed once.
You finish with: cro-audit.md
The Master CRO Engine run on Northmill’s 14 files in one conversation: the files checked against each other, repeated questions removed, and every fix put in order in one audit.
You finish with: cro-audit.md
How to make one change, such as an owner’s answer or a new baseline, reach every file it affects and your audit, without running the whole course again. You keep a dated change log of every fix that goes live.
You finish with: change-log.md
A single change run through Northmill’s files in one conversation: an owner’s answer taken into every file it affects, the audit updated, and the change written into a dated log.
You finish with: change-log.md
A library of 24 prompts, each one a CRO audit of one part of your store: a product page, a collection page, the cart, a review export, a promotion before it goes live, this week’s numbers. You save one house rules file, and every prompt returns a fix list in the same format.
You finish with: cro-house-rules.md and a fix list from each prompt you run
Northmill is a UK shop, so the SOP shows these figures in £. Your own will be in your currency.
The everyday prompts run on Northmill in one conversation: the house rules file saved once, then prompts from the library run on single parts of the store, each returning a fix list in the same format.
You finish with: cro-house-rules.md and a fix list from each prompt you run
Northmill is a UK shop, so the SOP shows these figures in £. Your own will be in your currency.